Data center infrastructure management, asset and connectivity management, and capacity and change management, service desk and more. The team are friendly and understood our needs once we had defined these. Automate your service desk, control your hardware and software management, and implement effective systems monitoring. At this point in our enterprise sysaid doesnt scale anymore. Sysaid is a solid product that our experts evaluated with a 9. Sysaid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation. Sysaid, formerly ilient, offers a powerful and dynamic webbased infrastructure solution for the internal and external service desk. Asset management software sysaid offers an impressive number of network. I dislike the fact that i had to learn very basic html to implement notifications. The it service management features include asset management, network discovery, monitoring, mobile device management, and patch management. Sysaid is an it service management itsm and help desk software that integrates all the essential it tools into one service desk. From our basic to enterprise edition, there is something to suit businesses of all magnitudes. If this is your case also, i wouldnt recommend sysaid. Navigating enterprise software pricing what to watch for michael shearer technology selection no comments getting the right pricing negotiated for an enterprise software purchase is one of the most fundamental requirements as pricing directly ties to the budget allocated to the project.
Since its founding in 2002, sysaid has consistently been at the forefront of itsm innovation, resulting in the industrys most seamless and intuitive it solution for smbs. Sysaid is a great bang for your buck, its why i would recommend it to a small to medium business. Available as a cloudbased or onpremises solution, its rich set of features include a powerful help desk, asset management, and other easytouse tools for analyzing and optimizing help desk performance. Overall the process has been quite simple, its simply getting your head around using new software solutions. Differences between free, basic, full and enterprise sysaid. Since each enterprise has specific business requirements, it is.
However, you may want to consider other help desk software products that got even better scores and satisfaction ratings. However making use of our system, its easy to match the characteristics of spiceworks and sysaid together with their general smartscore, respectively as. Its main features include a help desk, it asset management, and tools for analyzing it performance. First, i think it would be helpful for you as a software buyer. Our trademark sysaid products combine featurerichness with true easeofuse, seamless installation and smooth integration. Sysaid help desk, sysaid itsm, sysaid itsm enterprise, sysaid education, and sysaid msp. Choose between sysaids basic, full, or enterprise editions. Sysaid provides it and enterprise service management solutions that transform it agent productivity, drastically enhance the enduser experience, and drive value across the organization. Learn about the key aspects of accurate software pricing before you make your purchase decision. A very powerfull ticket management tool, is very easy to install it and start using it, you can modifypersonalize the flow that the ticket will follow and create different roles for the team members, log the time of the activities and have an insight panel in where you can see a. Sysaid is an itsm, service desk and help desk software solution that integrates. Weve sold sysaid software to our customers for 15 years and have found. The help desk includes a ticketing system, knowledge base, remote control, and password reset.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as nonnecessary cookies. Why we choose sysaid s help desk software comments. Help desk, sysaid itsm, sysaid itsm enterprise, sysaid education, and sysaid msp. Sysaid is an it helpdesk and it service management software solution. Sysaids help desk offers one place and dashboard to manage all your it support. Feb 24, 2020 the two main competitors of sysaid software include cloud management suite and ansa patch manager. Getting the right pricing negotiated for an enterprise software purchase is one of the most fundamental requirements as pricing directly ties to the budget allocated to the project. Custom price cost for your business is available upon request. Sysaid enterprise edition key features sysaid enterprise edition includes the core features found in the sysaid pro edition, in addition to several enterprise capabilities.
It is a great combination of asset management and help desk, as the platform has various modules. Cloud management suite is a lowcost, cloudhosted patch management software designed for small businesses, midsize and large enterprises while sysaid software is a lowcost, cloudhosted service desk, help desk, and it service management solution that also targets businesses of. Navigating enterprise software pricing what to watch for. Learn more about its pricing details and check what experts think about its features and integrations. Sysaid is a great product that could be a fantastic product comments. This feature comparison matrix provides a detailed breakdown of which modules and features are included in the different editions of sysaid. Sysaid is an itsm, service desk and help desk software solution that integrates all of the essential it tools into one product. Sysaid it help desk software provides a complete webbased solution for any it department. The software is itil certified and available both inhouse and in the cloud, and is currently used by more than 100,000 global customers spanning all industries. Pricing information for sysaid is supplied by the software provider or retrieved from publicly accessible pricing materials. To make sure you acquire the most helpful and productive customer support software for your enterprise, you need to compare products available on the market. With various functions, pricing, conditions, and more to compare, choosing the best customer support software for your firm is hard. Youll find all the essentials you need in one place including a. There are a number of variables to consider when comparing pricing across software vendors.
Sysaid serves organizations spanning all industries and sizes from smbs to fortune 500 corporations. We were able to get a comprehensive product that gave us the biggest bang for our buck compared to any other product. Sysaid is a simple and yet powerful help desk itsm it service management, helpdesk and service desk solution. Sysaid help desk offers easy and efficient it support including a powerful ticket management tool, it asset management, selfservice, mobile device management, chat, password reset, mobile apps, and industry benchmarking. The two main competitors of sysaid software include cloud management suite and ansa patch manager. There are lots of things we would change, or focus on changing for sure.
Comparing to sysaid basic, sysaid free edition supports up to two administrators, 100 assets, 100 end users, 100 service records a month, and does not include support. Sep 18, 2019 sysaid enterprise pricing information. Sysaid provides it and enterprise service management solutions that transform it agent productivity. Sysaid offers three editions, the help desk, the itsm, and the itsm enterprise. For example, here it is possible to match zendesks overall score of 9. This wasnt a great hinderance, but definitely something i disliked. Sysaid partners with over 10,000 customers, from small businesses to fortune 500 enterprises across 140 countries. Small to medium business would be better off with spiceworks imho. It is mandatory to procure user consent prior to running these cookies on your website. Sysaid alternatives 2020 best similar software from competitors. Sysaid s help desk offers one place and dashboard to manage all your it support. Sysaid help desk download provides all the essential it tools integrated into one help desk including. The help desk edition includes essential features such as incident management, selfservice portal, process automation, chat, asset management, and performance management.
As for help desk software, it includes the following features. Choose enterprise it software and services with confidence. Sysaid service desk is packaged with allinclusive features for one low price. Compare pricing for sysaid against the competition. Cloud management suite is a lowcost, cloudhosted patch management software designed for small businesses, midsize and large enterprises while sysaid software is a lowcost, cloudhosted service desk, help desk, and it service management solution that also targets businesses of any size. Asset management software sysaid offers an impressive number of network detection features for companies and its detailed changelog and focus. Sysaid alternatives 2020 best similar software from. The modules and tiered pricing make me feel slightly like im a lead for upgrading, or that they would rather focus on enterprise customers. Sysaid partners with over 10,000 customers, from small businesses to. Its rich set of features include a powerful help desk, it asset management, and other easytouse tools for analyzing and optimizing it performance. Sysaid community forum phone email service request live chat support options itil cmdb itil problem management itil change management slaslm itil package sysaid technologies ltd. Our help desk simplifies daytoday it activities by offering easytouse features for admins to manage tasks on one platform, from a single view. Sysaid is a help desk solution for large businesses and is configurable, featurerich, and highly scalable. Sysaid is a cloudbased it service management, service desk and help desk solution that helps users in businesses of all sizes across various industries resolve technology relates issues.
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